Support that scales your brand,
not your headaches.
Your Shopify store is growing. Your customer service can't keep up. That's where we come in — a structured support operation that runs email, chat, and phone end-to-end, so you can focus on growing the business.
We operate inside — or set up from scratch — your stack
A complete support operation, not just answered tickets.
24/7 coverage that never drops a ticket.
Email, chat, and phone — staffed across time zones through nights, weekends, and peak events like Black Friday and product launches.
See how we operateFull-Service Customer Support
Email, live chat, and phone coverage across time zones — answered in your brand's voice.
Zendesk & Gorgias Implementation
Complete setup from scratch: macros, triggers, automations, and SLAs that actually hold.
Help Desk Optimization
Ticket triage, queue management, and workflow improvements that cut response times.
Order & Dispute Management
Chargebacks, refunds, returns, WISMO, and carrier escalations handled end-to-end.
Subscription & Billing Support
Failed-payment recovery, cancellation saves, and dispute resolution that protects MRR.
Team Building
We hire, train, and onboard support agents to run independently — from zero to a real team.
Knowledge Base & SOP Development
Internal documentation and playbooks that scale with your team as you grow.
We don't just answer tickets.
We fix the reason they exist.
Most VA agencies clear a queue. We build the operation behind it — so the queue gets shorter, not just emptier. Our work is built on three priorities.
Reduce customer effort
Every interaction should be easier than the last — clear answers, fewer back-and-forths.
Improve team efficiency
Faster response times, fewer repeat contacts, and smarter workflows behind every ticket.
Protect your brand reputation
Every ticket is an opportunity to build loyalty — handled the way you'd handle it yourself.
Three moves: Support. Solve. Scale.
It's more than a tagline — it's the operating model we run for every brand we partner with.
Support
We embed inside your stack and own the front line. Every inquiry answered with speed, accuracy, and your brand voice — treated as an opportunity, never an interruption.
01Solve
We turn tickets into fixes — spotting patterns, closing gaps, and cutting repeat contacts. Support stops being a cost center and starts feeding insight back into the business.
02Scale
We build the systems, QA, and reporting that let support grow with your brand — structured coverage that flexes with launches, seasons, and demand spikes.
03Patrick Argao
Led by an operator who's done this for decades.
Virtual Freelance Solutions is led by Patrick Argao — 26 years in customer service and 11 years building Shopify and DTC support teams.
We deliver the systems, processes, and people your brand needs to scale support without sacrificing quality. Here's what makes us different from a typical VA agency:
We don't just answer tickets. We fix the reason tickets exist.
We build systems that work even when we're not watching.
We treat your customers the way you'd want them treated.
“Every ticket is an opportunity to build customer loyalty — and we treat it that way. That's how a support desk becomes a growth lever.
Answers before you ask.
Still wondering about something specific? Reach out — we'll give you an honest assessment of how we can help.
Onboarding typically runs one to two weeks. We audit your stack, document your SOPs and macros, then phase in coverage so nothing drops while we ramp.
Yes. We operate in Shopify, Zendesk, Gorgias, Help Scout, Recharge, Klaviyo, Stripe, and Slack — or set them up from scratch, including macros, triggers, automations, and SLAs.
Yes. We're a 51–200 person team working across time zones, so email, chat, and phone stay covered through nights, weekends, and peak events like Black Friday and product launches.
From very small to large DTC and Shopify brands — anyone growing faster than their support team can handle, and who values quality and accountability over the cheapest option.
Every interaction is scored against QA standards, CSAT is tracked continuously, and you get weekly reporting on volume, response times, and resolution health.
It flexes to your ticket volume and the coverage you need. Tell us your monthly volume on the contact page and we'll scope a plan that fits.
Ready to scale support without the headaches?
Tell us what's happening with your support and your monthly volume. We'll show you how a structured VFS desk fits your stack — and give you an honest assessment.
Start the conversation